I love Dell.
The main reason I keep buying from them is they just have the most fantastic warranty I’ve ever experienced.
Here I am in the middle of nowhere, China. The AC adapter to my laptop blows. I call them up. While I’m at it, I mention a little piece of plastic that’s chipped off the side of the casing. So what do they do?
The next day a Chinese guy knocks on Andy’s door with a new power adapter and a new plastic casing, he unscrews the laptop, and replaces the parts right in front of me. The bill? $0. It’s all covered under the warranty.
I’m dying without a cell phone out here. Does anyone wanna be nice and buy me an HTC Touch Pro? Pleeease? 🙂